Refund policy

Request a return

Contact info@pandaproductionpk.com or WhatsApp +92 316 0866279 with your order ID and return details. We will provide instructions and the appropriate return address. Keep your proof of purchase.

United Kingdom orders

For eligible online purchases, tell us you wish to cancel within 14 days after receiving your goods, then return them within a further 14 days. Eligible sale items have the same cancellation rights.

You may inspect goods as you would in a shop. A deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning. Return original packaging where possible.

You pay return postage for change-of-mind returns. When an entire eligible order is cancelled, we refund standard outbound delivery charges; premium delivery upgrades are not refunded. Refunds go to the original payment method within 14 days after we receive returned goods or evidence of return, whichever is earlier.

Cancellation exceptions may apply to personalised goods and sealed goods unsuitable for return for health or hygiene reasons once unsealed, where applicable. Faulty, damaged or misdescribed goods remain covered by your legal rights.

Pakistan orders

Request a return within 14 days of delivery for damaged, defective or incorrect items. Change-of-mind returns are not accepted. Keep the item and packaging and share details or photos so we can arrange a resolution. Approved refunds are processed within 2–3 business days; your payment provider may take additional time to post the funds.

Faulty or incorrect goods

Contact us promptly. We cover reasonable return costs for faulty or incorrectly supplied goods. No part of this policy restricts your statutory consumer rights.

Pakistan advance payments

For cancellation before dispatch, contact us with your order ID. Any refund due will use the original payment method where possible, or another method agreed with you.